# Itinerary

An itinerary is the planned journey, including flights, dates, times, connections, and the sequence of travel.

An itinerary is the planned sequence of a trip, including flights, dates,
times, airports, connections, and operating details. It describes what the
traveller intends to do, not only what they paid. In travel retailing,
itinerary context helps determine which rules, options, and service messages
are relevant.

## What an itinerary contains

An itinerary is the shape of the journey. It normally includes origin and
destination airports, flight dates, departure and arrival times, connection
points, and the order in which each segment is flown.

It can also include carrier details, cabin information, passenger names, and
status information, depending on where it is displayed. The core idea is still
the same: the itinerary explains the trip as a sequence.

## Why it is not the same as a ticket

A ticket is the commercial document that confirms the right to travel. An
itinerary is the plan for the journey. The two are connected, but they answer
different questions.

This distinction matters when plans change. A traveller may ask about the trip
they can see, while the seller needs to understand the commercial rules that sit
behind it.

## Why it matters for merchandising

Good offers depend on itinerary context. A short domestic sector, a long
overnight journey, and a multi-carrier connection do not create the same
traveller needs.

Post-booking merchandising works best when it starts from the actual itinerary,
then presents only the options that make sense for that trip.

That also keeps language honest. A relevant offer for one sector may be
irrelevant on another, so the journey sequence should guide the message.

## Frequently asked questions

### What is an itinerary?

It is the planned sequence of travel, usually including flights, dates, times, airports, and connections.

### Is an itinerary the same as a ticket?

No. The itinerary describes the journey, while the ticket is the commercial document that gives the right to travel.

### Why does itinerary context matter?

It helps sellers decide which information, restrictions, and paid options are relevant to the traveller.